TIP: Train your leaders. Being proactive can save you money. Let’s talk about being proactive. For example: Taking action before the Holidays knock on the door. Don’t you just love the holidays? The smells, the food, the music… everything is magical. The vacation months between the end of October and the second week of January...
TIP: Treat all patients as new patients As a member, there is nothing more satisfying than being a new patient no matter the medical facility. For the first few weeks, even up to 3 months, all staff members will give you their utmost care and attention. Naturally, once you are considered a “regular” things start...
TIP: A Smart Scheduling team creates a peaceful workflow. To create a peaceful office workflow where your members are served in a timely manner, you need to consider a number of components when scheduling. The norm for most medical practices is to consider these 5 elements when creating an appointment for a patient: Doctor’s schedule....
TIP: A practice manager should have all the answers. Business owners often fill managerial positions with current employees who have demonstrated loyalty to the company over the years. This is good. But there are basic skills that all managers must possess. Loyalty is definitely one of them, but apart from character traits such as leadership...
TIP: Employee training, consider it a future return on your investment. Investing in employee training is one of the best decisions a company can make. Whether it’s an excel class, a customer service seminar, a healthcare compliance conference, any training is worth it. Employees will feel appreciated, patients will experience the rewards. Most of the...
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