Our management consultant will seat at each department with each employee to observe their day to day tasks and interaction with patients. We will interview each employee, including head of departments (if any).
A successful Work Redesign can allocate resources efficiently and free staff from unnecessary tasks. The departmental diagrams will help staff make decisions by following established rules that will guide them to the correct solutions for daily conflicts. Performance reviews will be conducted to establish the need for additional training, including data analysis to determine the relationship between tasks and employees.
Employees must adhere to and understand why Policies and Procedures apply. Once the workflow review is complete and we are satisfied that the work redesign meets the purpose of efficient workflow, we focus on creating policies and procedures that help enforce the changes made in each department of the company. The policies should be added to the Employee Handbook as they will be used during the HR department’s new hire processes.
Systems & Processes
Developing systems and processes that reflect communication between departments is vital. Diagrams will be created that clearly demonstrate the changes for each department and between departments. These processes will also be used during the Advanced Training and incorporated in the manual for new employee training.
Advanced training is all about making sure employees understand the changes made in their respective departments. All New Systems and Policies training. It will also include our exclusive Smart Scheduling training; Member retention and Customer Service training.
Training range includes important appointment scheduling tips to avoid cancellations and no-shows; effective communication with patients during appointment scheduling; how to improve MRA scores through appointment scheduling; top 10 scheduling mistakes; how to improve workflow and decrease patient waiting time and much more!
Implementation – Go Live
All departments must adhere to the new processes and policies. We will ensure all departments work in conjunction and understand their new roles and what is expected. We will review new reports in place and make any necessary ultimate changes. A consultant will be present the Go-Live day.